Contact Us

Last updated: February 2026

We're a small team behind Reelens, and we read every email. Whether you're a customer, a curious founder, a journalist, or just want to say hi — reach out.

Business details

Legal entity: Selective Communication
Operating brand: Reelens
Registered address: Mumbai, Maharashtra, India
Email (all enquiries): selectivecommunication@gmail.com
Support hours: Monday–Saturday, 10:00 AM – 7:00 PM IST

What to email us about

Customer support — refunds, billing questions, report issues, missing emails
Partnerships — agencies, creators, accelerators interested in white-label or volume access
Press & media — interviews, podcast appearances, product reviews
Bug reports & feature requests — we ship fast, and good ideas get prioritized
Privacy & data requests — DPDP Act / GDPR-style data access, correction, or deletion

Response time

We aim to reply to every email within 24 business hours. Refunds (when eligible) are processed within 5–7 business days back to your original payment method via Razorpay.

Not a phone-based business

To keep costs low and our team focused on shipping, we operate email-first. If you need a synchronous conversation, just reply to any of our emails with a few time windows and we'll set up a video call.

Quick links

Having checkout issues?

If our in-app Razorpay checkout fails or you'd prefer to pay directly, use this secure Razorpay link:

razorpay.me/@selectivecommunication

After paying, simply email us at selectivecommunication@gmail.com with the Razorpay payment ID and the Instagram handle you want audited — we'll trigger your report manually within 30 minutes (Mon–Sat, 10 AM – 7 PM IST).